For efficiently solving your problem, please contact the local dealer, VAR or system integrator whom you originally purchased the product from. They assemble AOpen-manufactured components into complete systems and acknowledge your specific configuration, so they should be able to provide the great technical and customer support instantly.
Every incoming issue will be processed and listed in the flow chart below. Please be aware that an issue might be closed at any phase if it's got solved at the phase. You can always trace or make comments about the status of your issue by logging the system.
To initial a issue please join AOpen club or search Tech. Faq first