For efficiently solving your problem, please contact the
local dealer, VAR or system integrator whom you originally purchased the
product from. They assemble AOpen-manufactured components into complete systems
and acknowledge your specific configuration, so they should be able to provide
the great technical and customer support instantly.
Every incoming issue will be processed and listed in the
flow chart below. Please be aware that an issue might be closed at any phase if
it's got solved at the phase. You can always trace or make comments about the
status of your issue by logging the system.
To initial a issue please join AOpen
club or search
Tech. Faq first
To sign up the membership program (Silver Membership), you are just three steps
away from filling your membership data. The information you registered in is
strictly confidential and cannot be accessed by the other members. It is only
used by AOpen membership program for the purpose of system identification.
All fields are required.
Please review the following terms and indicate your agreement below.
AOpen Inc. respects your right to privacy and shares your concern about the security of any data you may submit to our website. The following statement discloses the guidelines we have established for protecting the information you provide to us during your visit to http://www.AOpen.com
When you visit our website, we do collect and store certain data about the use of our website including:
* The time and date you visited the site, the pages you looked at, and your IP address and domain name. This is done on an anonymous basis.
* Some personal information in order to create an account (typically your name, email address, a password, country and gender) and we will use that information to provide the personalized service.
* For certain services, such as our Authorized Distribution Partner programs, we may request company profile, contact details, or other product information which we maintain in encrypted form on secure servers.
We only use this information for system administration and to help us develop ideas about how we might tailor our site to improve your visit. This information is never disclosed to third parties in any way.
Information used and sharing
On our website, there are several opportunities for you to share personal information about yourself with us. This may include information about you such as your name, your mailing address, your e-mail address and your system configuration data. Submission of this information is strictly voluntary. If you choose to share any personal information with us, we may store it and use it for internal marketing research or improving customer service quality. We may, in the event that this information is collected as part of a warranty registration process, use this information to contact you later. If the information is sent as part of a website evaluation, we may also use the information to contact you about your comments. However, under no circumstances do we give or sell your information to another company.
Use of "Cookies"
A "cookie" is a small file containing a string of characters that is sent to your computer when you visit AOpen website at the first time. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.
We also use longer-lasting cookies to display your e-mail address on our sign-in form, so that you don't have to retype the e-mail address each time when you log in to your AOpen Club account. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some AOpen features or services may not function properly without cookies. If you have set your computer to reject cookies you can still browse AOpen web site anonymously until such time as you wish to register for some membership services.
The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect guest information from unauthorized access and improper use. From time to time, we review our security procedures in order to consider appropriate new technology and methods.
AOpen only collects personal information about you if you voluntarily choose to share it with us. We don't rent or sell information concerning our customers to third parties.
Notification of Changes
AOpen reserves the right to alter our privacy principles as business needs require. Any alterations to these principles will be posted on our websites in a timely manner.